Ooma Office for WeWork Code of Practice on Availability of Information (the "Code")

Last Updated: August 9, 2017

  1. Ooma’s Code of Practice

    This Code of Practice is meant to provide you with current information about the Ooma Office for WeWork service (the “Service”) (or to direct you to where such information can be found), and to help you contact us if you have any technical questions, a customer service question or complaint, or any general questions. Ooma provides this Code as part of its obligation as a Communications Provider under the Ofcom General Conditions of Entitlement, and we review it quarterly to keep it up to date with any changes in our business practices or applicable law.

    This Code provides you with information concerning:

    • Who we are;

    • The Ooma Office for WeWork business phone service and where you can find more information on this service;

    • Where you can find information about our standard charges and tariffs;

    • Maintenance service offered;

    • How you can contact us if you have any technical or customer care questions, issues or enquiries;

    • Any compensation offered;

    • Warranty and Maintenance Services

    • Available alternative dispute resolution scheme; and

    • Where you can find our General Terms and Conditions that govern the relationship between us.

    To help any of our customers with special needs please contact our customer services by telephone on 800 4433 1345, or alternatively you may create a support ticket within the WeWork member portal. You can also write to us at Ooma International Ltd, 9th Floor, 107 Cheapside, London, EC2V 6DN.

  2. About Ooma & the Ooma Office for WeWork Service

    Ooma International Ltd (“Ooma”) is a company registered in the United Kingdom. Our company number is 10614778, and our registered office is located at 9th Floor, 107 Cheapside, London, EC2V 6DN.

    The Ooma Office for WeWork service includes telecommunication and facsimile services, a companion mobile application, and the Ooma Office Manager web portal, and is offered at a flat monthly fee to WeWork members only. You can find out about the Service, its features, the monthly fee and other details by visiting https://members.wework.com/our-services. Alternatively, you may call our customer support team on 800 4433 1345 to request such information.

  3. Customer Service

    Our customers’ satisfaction and the quality of the Service is our highest priority. If you have any questions, you can call us at 800 4433 1345, or alternatively you may create a support ticket within the WeWork member portal. Our customer service staff are available twenty-four hours a day, seven days a week to handle customer care questions.

  4. Terms of Service

    Our Business Terms and Conditions are found at http://www.ooma.co.uk/terms, and govern the contractual relationship between you and Ooma. They also set out specific information relevant to number porting, emergency services calls and service reliability.

  5. Rates and Billing

    The current monthly flat fee for the Service is available by visiting here: https://members.wework.com/our-services, and once you become a subscriber you can always access an itemized statement clearly showing the charges billed to your credit card for your use of the service on our customer account management web portal, Ooma Office Manager.

    If you have any billing queries or difficulties please call us at 800 4433 1345, or alternatively you may create a support ticket within the WeWork member portal. We have the right to charge interest on any overdue amount, and we may also suspend or terminate the Service if you do not make payment when due.

  6. Privacy

    Ooma is committed to your privacy and protecting your personal information. We comply with all applicable laws governing the processing of your personal information. For more information regarding the kinds of personal information we collect and how we use it, please refer to our Privacy and Cookies Policy located here: http://www.ooma.co.uk/privacy.

  7. Billing and Payment

    The applicable monthly for the Service, plus any other applicable charges are billed to your credit card in full in advance. You may cancel the Service at any time by calling our customer support team at 800 4433 1345, however you must do so at least five (5) working days prior to the beginning of the next monthly service period to avoid being charged for such month. Ooma does not provide a refund for any unused portion of a monthly service period.

  8. Compensation for a Delay in Porting Your Number

    We use our best efforts to facilitate number transfers or port requests provided it is reasonably practicable to do so. If it is practicable for us to port your number and we have delayed the porting of your number within the time required by law or regulation, or we have failed to follow industry practice in the porting of your number, you will be entitled to reasonable compensation for such delay or failure to follow industry practice. Compensation is calculated by multiplying your monthly service fee by 12, dividing by 365 and multiplying by the number of days late.

    You can make a claim for compensation by contacting by writing to us at Ooma International Ltd, 9th Floor, 107 Cheapside, London, EC2V 6DN.

  9. Warranty and Maintenance Services

    We do not offer any maintenance services but if any equipment provided by Ooma is found to be defective, the equipment will be replaced at no additional cost to you.
  10. Useful Contact Information

    Our UK address
    Ooma International Ltd
    9th Floor
    107 Cheapside
    EC2V 6DN

    Our support team
    800 4433 134

    Available Alternative Dispute Resolution ("ADR") scheme
    The Ombudsman Service Ltd
    The Ombudsman Service
    Ombudsman Services: Communications
    PO Box 730
    WA4 6WU
    More information on accessibility to this ADR scheme is available in our Code of Conduct for Complaints Handling: http://www.ooma.co.uk/complaints-code

    UK Telecoms Regulator
    Office of Communications (Ofcom)
    Riverside House
    2a Southwark Bridge Road
    SE1 9HA
    0300 123 3333